Delivery & Returns

As each bear and doll is hand crafted with love, I hope you will love and care for them as much as I do.

I aim to reply to enquiries within 48 hours.

Delivery Information

When you order your bespoke bear or doll a delivery time frame and method of delivery will be agreed, depending on where the item is to be delivered to, before the order is confirmed.

 

Standard Delivery
Mon to Sat
price to be confirmed

Named Day
Mon to Fri
price to be confirmed

Named Day by 12pm
Mon to Fri
price to be confirmed

Our Returns Policy

As bespoke bears and rag dolls are made to your personal requirements, returns would only be accepted if, in some extreme circumstance, they are found to be faulty and after discussion with me.

Damaged Order

The greatest care will be taken with packaging any bear or doll which has to be sent by courier or post. The item will have the appropriate insurance cover for the service used. Any issues with damage in transit, please contact me and I will confirm the delivery references etc for any claim against the service used.

Returning an Order

As per the returns policy, each bear and doll is made to order therefore returns are not accepted without prior agreement.

Cancelling an Order

As the bears and dolls are bespoke and made to your requirements, cancellation of an order can only be after discussion with me and will result in the loss of any deposit paid.